Aquarium Supplies since 1995!
Support   Hotline: +49 (0) 5722 88 88 620

Right of Withdrawal

Soweit Geschäftsbedingungen oder Informationen auf den Webseiten der aquaPro2000 GmbH in verschiedenen Sprachversionen zur Verfügung gestellt werden, gilt ausschließlich die jeweils deutsche Fassung, insbesondere bezüglich der Interpretation und Auslegung der verwendeten Formulierungen. Andere Sprachversionen (Übersetzungen) sind als reine Serviceleistung zu verstehen.  

As far as business conditions or legal informations are provided on the websites of aquaPro2000 GmbH in different language versions, exclusively the German version applies, in particular with regard to the interpretation and understanding of the terms used. Other language versions (translations) are to be understood as a service.

(Consumer means any natural person who enters into a transaction for purposes predominantly attributed to neither commercial nor independent professional activities.)

Revocation instruction 

You have the right, within fourteen days, to revoke this contract without giving a reason. The revocation period of fourteen days starts from the day you or your named third party, other than the carrier, has or had taken possession of the goods.

To exercise your right of cancellation, you need to inform us,

aquapro2000 GmbH
Steinbergerstrasse 13 C,

31675 Bückeburg

Telephone 05722 8888620,
Fax 05722 8888622,


by means of a clear statement (eg, consigned by post mail, fax or e-mail) about your decision to withdraw from this contract.

You may use the attached model withdrawal form, but it shall not be required. You can use the model withdrawal form on our website, download, fill it out ( and send via email. Take advantage of this opportunity, so we will immediately (eg by e-mail) submit an acknowledgment of receipt of such a withdrawal. To meet the cancellation deadline, it is sufficient that you submit the communication concerning the exercise of right of withdrawal before the withdrawal deadline. 

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received, including delivery costs (except for the additional costs result from the fact that you have chosen a type of delivery other than the standard offered by us), immediately and no later than fourteen days from the date on which the notice of your cancellation of this contract is received by us. For this we use the same means of payment that you used in the original transaction, unless you have been expressly agreed otherwise; under no circumstances repayment charges will be calculated.

We may refuse reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, the one which is the earlier.

You have to return or transfer the goods promptly and in any event not later than fourteen days from the date on which you notify us of any cancellation of this contract. The deadline is met if the goods are sent before the expiry period of fourteen days.

You bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods when such value loss is based on any use not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right does not apply to contracts

- for the supply of goods which are not prefabricated and products whose manufacture requires individual choice or decision by the consumer or which are clearly tailored to the personal needs of the consumer,

- for the supply of goods which can spoil quickly or whose expiration date would quickly exceeded,

- for the supply of sealed goods which are not suitable for return because of  health and/or hygiene when their sealing after delivery has been removed,

- for the supply of goods when they are, after delivery due to their texture, inseparably mixed with other goods,

- for the supply of alcoholic beverages where the price is agreed by of conclusion of the contract, but which are to be delivered not earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market beyond the Entrepreneur's control,

- for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery

- for the supply of newspapers, periodicals or magazines with the exception of subscriptions.

Here you may find the revocation form for download. 

Download form of withdrawal

If you want to cancel the contract, please fill out the form completely and return it to:

aquaPro2000 GmbH
Steinberger Strasse 13 C
31675 Bückeburg

or send it per Fax to: +49 5722 8888622

or per E-Mail to: